matka 24 | Help Center — Every Question, One Place

What do you need help with?

Browse the categories below to find the information you need

Register

How to Open a New Account

Deposit

Easy Ways to Make a Deposit

Withdrawal

How to Withdraw Your Winnings

Bonus

How to Claim and Use Bonuses

Security

Account Security Tips

Mobile App

App Download & Usage

How to Register on Matka 24

Create your account in just a few easy steps and claim your generous Welcome Bonus. The whole process takes only 2–3 minutes.

You'll need an active mobile number and email address to register. You must be at least 18 years old.

1

Go to the registration page

Click the "Register" button at the top of the Matka 24 homepage, or go directly to the registration page.

2

Fill in your details

Enter your full name, mobile number, email address, and a strong password. Make sure all details are accurate.

3

Verify your OTP

You'll receive an OTP on your mobile. Enter it in the designated field to complete verification.

4

Make Your First Deposit

Make your first deposit via bKash, Nagad, or Rocket and get a 100% Welcome Bonus.

5

Start Playing

Once your account is active, head straight into your favorite Sports Betting, Live Casino, or slots game and start playing.

Deposit & Withdrawal Guide

Depositing and withdrawing on Matka 24 is simple and secure

Deposit Methods

Making a deposit on Matka 24 is quick and easy. The following methods are available:

bKash — Send directly to a personal or merchant number
Nagad — Instant transfer, credited within 2–5 minutes
Rocket — Mobile banking service by Dutch-Bangla Bank
Bank Transfer — All major banks supported
Crypto — USDT, BTC supported

Minimum deposit is just ৳500. Your balance is usually updated within 5 minutes of depositing.

Withdrawal Methods

To withdraw your winnings, follow the steps below:

Log in to your account and go to the "Withdraw" menu
Select Amount & Payment Method
Confirm your bKash / Nagad number
Submit your request — processing takes between 15 minutes and 24 hours

Minimum withdrawal is ৳1,000. VIP members enjoy faster processing.

Bonus & Promotions Details

Everything you need to know about the Matka 24 bonus system

Welcome Bonus

Get a 100% bonus on your first deposit, up to ৳10,000. A minimum deposit of ৳500 is required to qualify. The wagering requirement is 10x and must be completed within 30 days.

Reload Bonus

Every Monday, regular members receive a 50% reload bonus of up to ৳5,000. The Friday special reload offer includes extra free spins. This bonus is credited to your account automatically.

Cashback Offer

A 10%–20% cashback is applied to your net weekly losses. The cashback rate increases based on your VIP tier. Cashback is credited every Tuesday and can be withdrawn with no wagering requirement.

Account Security & Privacy

Your account security is our top priority at Matka 24. We use industry-standard SSL encryption to keep every transaction fully protected. Your personal information is never shared with any third party.

Enabling two-factor authentication (2FA) fully blocks unauthorized access to your account. A verification code will be sent to your mobile every time you log in.

SSL Encryption

2FA Security

Data Privacy

Licensed

Tips to Stay Safe

Use a password of at least 8 characters, mixing in numbers and symbols
Never share your login credentials with anyone
Keep 2FA enabled at all times
Do not click on suspicious emails or links
Change your password regularly
Always log out after using an unfamiliar device

Frequently Asked Questions (FAQ)

Answers to the most commonly asked questions

Opening an account on Matka 24 is quick and straightforward — the entire registration process typically takes just 2 to 3 minutes. Simply provide your name, mobile number, email, and password. Once you verify via OTP, your account is activated instantly.

Deposits via bKash or Nagad typically reflect in your balance within 5 minutes. If it takes longer than 15 minutes, contact our support team on live chat with your transaction ID and amount — we'll resolve it as quickly as possible.

Withdrawal processing times depend on your payment method. bKash and Nagad withdrawals are typically completed within 15 minutes to 2 hours. Bank transfers may take 1 to 2 business days. VIP members receive priority processing for faster withdrawals.

On the login page, click "Forgot Password?". Enter your registered mobile number or email address. A reset link or OTP will be sent to you. Use it to set a new password. If you no longer have access to your mobile or email, please contact our support team.

No, each person may only operate one account. Opening multiple accounts violates our policy and may result in all associated accounts being suspended. If you're having trouble with your account, please contact our support team directly.

Matka 24 is available on both Android and iOS. Download the APK directly from our website's homepage or install it from the App Store. The app is completely free and runs smoothly on older Android devices (5.0+).

A wagering requirement means you must place bets totalling a specified multiple of your bonus amount. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳10,000. This requirement can be met through both Sports Betting and casino games. Any bet placed using funds in your bonus wallet counts toward this total.

KYC (Know Your Customer) verification keeps your account secure and prevents misuse. You may be asked to submit a photo of your national ID or passport when making your first withdrawal. This is a one-time process and is typically completed within 24 hours.

Matka 24 Help Center — We're committed to making your experience as smooth as possible

When you join any online platform, it's natural to have questions — where to click, how to deposit, how bonuses work. The Matka 24 Help Center exists to answer exactly those questions. Our goal is to make sure you're never stuck, always have the right information, and can enjoy playing without any worries.

Matka 24 has established itself as one of Bangladesh's most popular online gaming platforms. Millions of Bangladeshi users trust us for our transparent policies, fast payment system, and always-on customer support. Through this journey, one thing has become clear to us: giving users accurate information and timely help is just as important as the game itself.

Our Support Team Is Always Here for You

Matka 24's customer support team is available 24/7, every day of the week. You can reach us on live chat at any time — day, night, or holidays. Our agents are also fluent in Bengali, so there's no language barrier. They're trained to treat your problem as their own and won't rest until it's resolved.

Support is available via email in addition to live chat. For complex issues, send a detailed email and our technical team will analyze it thoroughly and get back to you with a solution — usually within 4 to 6 hours.

Special Benefits for Mobile Users

Most people in Bangladesh access the internet on mobile — and Matka 24 is built with that in mind. Whether you use the website or the app, you get the same quality experience. Pages load fast even on slow connections, because we've optimized the platform specifically for Bangladesh's network conditions.

Keep push notifications enabled on the mobile app to instantly receive alerts about new bonus offers, match updates, and withdrawal approvals — so you never miss out.

Responsible Gaming — Our Social Commitment

Matka 24 believes gaming is a form of entertainment — and it should always stay fun and in control. We offer our members deposit limits, session time limits, and self-exclusion options. If you feel your gaming habits are getting out of hand, reach out to our support team directly — we'll help without judgment. For more details, visit our Responsible Gaming Visit the page.

Quick Fixes for Technical Issues

Pages may not load properly due to an intermittent internet connection or a browser issue. Start by clearing your browser cache and refreshing the page. If that doesn't help, try a different browser — Chrome or Firefox works best. If the problem persists, contact our support team with a screenshot and the technical team will resolve it promptly.

VIP Program & Exclusive Benefits

Regular members can join Matka 24's VIP program automatically. The more you play, the faster you move up the tiers — from Bronze all the way to Diamond. Each level comes with its own perks: higher cashback, faster withdrawals, a dedicated account manager, and a special birthday bonus. VIP members also get early access to new games.

We're constantly working to ensure every experience on Matka 24 is enjoyable and secure. Our FAQ page Find more detailed answers below. If you run into any issue, don't hesitate to reach out to support — we're always here to help.

Contact Us

Our support team is always ready to help with any issue

Live Chat

Live chat is the fastest way to get immediate help. An agent typically connects within 1 minute.

Start Chat

Email Support

For complex issues, email us at support@matka24.bet. You'll receive a detailed response within 4–6 hours.

Email Us

Full FAQ

Our detailed FAQ page covers hundreds of questions. Search there for quick answers.

View FAQs

Matka 24 Help Center — All Your Questions Answered in One Place