Matka 24 places user privacy at the highest priority. This page explains in detail what information is collected, how it is used and stored, and what rights you have.
A quick overview of the key features of our data protection measures
All your personal information and transaction details are protected with industry-leading 256-bit SSL encryption. This data is completely unreadable to any third party.
Matka 24 never sells your personal information to advertising companies or any third parties. Your data is used solely to improve the platform's services.
Documents submitted for identity verification are stored on secure servers and can only be accessed by authorized personnel for specified purposes.
Our servers are operated to the highest security standards. Through regular security audits and penetration testing, we identify and address any vulnerabilities in a timely manner.
You can request to view, correct, or delete your data at any time. We are committed to responding to your request within 30 days.
You can unsubscribe from promotional messages or newsletters at any time. We respect your choice.
Matka 24 (matka24.bet) is a trusted online betting platform in Bangladesh. We believe your personal information belongs to you alone. This Privacy Policy clearly explains what data is collected when you use the Matka 24 platform, how it is used, and the steps we take to protect your privacy.
This Privacy Policy applies to the Matka 24 website, mobile app, and all related services. By accessing or using the platform, you are considered to have accepted the terms of this policy. If you disagree with any part of it, please stop using our services and reach out to our support team.
We may update this Privacy Policy from time to time. We will notify you of any significant changes via your registered phone number or app notification. We recommend checking this page regularly.
Matka 24 collects only the information needed to provide you with the best possible service. We never collect unnecessary or excessive data.
| Data Type | What's Included | When It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email (if applicable) | During account registration |
| Financial Information | Mobile banking number, transaction history | During a deposit or withdrawal |
| Device Information | IP address, device type, browser information | Upon accessing the platform |
| Usage Data | Betting history, login times, page visits | While Using the Platform |
| Communication Logs | Support chat content, complaint information | When Contacting Support |
Matka 24 collects information through several methods. Each approach is transparent and based on your consent.
You provide information directly by filling out the registration form, uploading KYC documents, entering payment details, and contacting our support team. This information is collected only with your consent.
When you use our platform, certain information is collected automatically — including your IP address, browser type, operating system, and activity on the platform. This data is used to maintain platform security and improve your experience.
We use cookies and similar technologies to enhance your browsing experience and keep you logged in. For more details about cookies, Cookie Policy Visit this section.
All collected information is used only for specific, lawful purposes. Matka 24 never uses this data beyond its approved intended use.
Matka 24 does not generally share your information with others. However, in the following limited circumstances, certain information may be shared with specific third parties:
Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions. These providers follow their own privacy policies and are bound to protect your data.
Matka 24 is legally required to disclose information in response to valid legal orders or regulatory authority requests. In such cases, only the specific information requested will be shared.
Certain technology partners involved in running our platform — such as server hosting or cybersecurity companies — may have limited access to data. They operate under strict confidentiality agreements and are prohibited from using this information for any other purpose.
Cookies are small text files stored in your browser that help improve website functionality. Matka 24 uses the following types of cookies:
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.
Matka 24 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years from the last transaction (legal requirement) |
| KYC Documents | 5 years after account closure |
| Betting History | For the duration of active account + 2 years |
| Support Contact | 2 years from the date of contact |
| Cookie Data | At end of session or after a maximum of 1 year |
Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.
You have several important rights over your account data at Matka 24. We respect these rights and are committed to upholding them.
You have the right to know and access what information we hold about you.
You can request corrections if any of your information is inaccurate.
You may request that your data be deleted under certain circumstances.
In certain cases, you may request that the use of your data be restricted.
You may request an export of your data in a standard, portable format.
You can object to your information being used for marketing or profiling purposes.
To exercise these rights support@matka24.betor email us at Help Center Get in touch. We will respond to your request within 30 days.
Matka 24 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If a minor has registered by mistake, please contact us immediately — we will close the account and delete all associated data.
We collect date of birth at registration for age verification and verify identity documents during the KYC process. If a parent or guardian suspects their child is using our platform, please contact us directly.
Matka 24 uses industry-leading security technology to protect your data. Our security infrastructure consists of the following layers:
Matka 24 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following channels:
Continued use of the platform after any changes will be considered acceptance of the updated policy. When you receive a notification about a change, please take a moment to read the updated policy carefully.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated Privacy Team is always ready to help.
For further assistance, visit our Help Center view the page or FAQ Find answers to common questions in the section.
Register now with the confidence that your data is fully secure and claim your 150% welcome bonus. Trusted by over 500,000 members across Bangladesh.